Help Center

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

All available shipping options will be provided to you at checkout. For domestic shipping to the United States you will have all the USPS services at a discounted rate. 

For international shipping you willl have to choose between DHL Express and USPS at a discounted rate too.

XY Cave will ship your product in 1-2 business days. When shipped, you'll receive an email with the tracking information. Delivery time depends on the option you choose and where the delivery address is (if you choose the 1 day delivery option, then you will receive your box 1 day after the day it is shipped). You can check when you will receive your box at checkout when you add the address and choose the delivery option.

If you don't receive your order, start by checking its current tracking status. Check out your email with the tracking information. If there is a delay for the item in reaching its destination, please contact XY Cave via email and we'll take care of contacting the carrier.

XY Cave is based in Los Angeles.

You can contact XY Cave 24/7 via the "Contact Us" page. Our team will answer your request in 24 hours.