Shipping Policy
Shipping Policy
Thank you for visiting and shopping at XY Cave. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
We now offer standard FREE SHIPPING within the contiguous US (4-8 days). Other shipping options are offered at checkout. Shipping charges for your order will be calculated and displayed at checkout. XY Cave deliver with USPS, UPS and DHL. You can choose the best rate and carrier that fits you at checkout.
|
Mail Class (USPS) |
Delivery Speed |
Tracking |
|
Priority Mail Regional Rate |
1–3 business days |
Yes |
|
First Class Package Service |
1–3 business days |
Yes |
|
Parcel Select |
2–8 business days |
Yes |
|
USPS Retail Ground |
2–8 business days |
Yes |
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
XY Cave ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
The FREE SHIPPING option doesn't deliver to PO boxes. The customer have to select from the other shipping options when delivering to PO boxes.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
XY Cave is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
XY Cave is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
XY Cave deliver internationally with USPS, UPS and DHL. You can choose the best rate and carrier that fits you at checkout. XY Cave is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). XY Cave is not responsible for international shipments stuck in customs.